Adventure Booking Privacy Policy

This Privacy Policy explains how Adventure Booking ("Adventure Booking," "BookAdventureNow," "we," "us") collects, uses, and shares information when you browse, create an account, or make bookings on our Platform.

1. Information we collect

• Account information: name, email address, password, preferred currency, and profile details you provide.
• Booking information: activity selections, participant details, special requests, and booking history.
• Payment metadata: payment status, transaction identifiers, and limited billing information provided by our payment processors (we do not store full card details).
• Device and usage data: IP address, browser type, device identifiers, log data, and interactions with the Platform.
• Cookies and tracking data: information collected through cookies and similar technologies described below.

2. How we use information

• Provide, maintain, and improve the Platform and booking services.
• Process bookings, send confirmations, and deliver customer support.
• Detect, prevent, and investigate fraud, abuse, and security incidents.
• Analyze usage to improve experiences, personalize content, and develop new features.
• Comply with legal obligations and enforce our terms.

3. Legal basis for processing

We process personal information based on one or more of the following legal bases (as applicable): your consent, the performance of a contract with you (such as completing a booking), compliance with legal obligations, and our legitimate interests in operating and improving the Platform. If you are subject to POPIA or GDPR, you may have additional rights described below.

4. Sharing of information

• Providers: We share booking details necessary for providers to deliver the activity.
• Payment processors: Payment information is handled by secure third-party processors.
• Service providers: Analytics, hosting, customer support, and security partners who process data on our behalf.
• Legal compliance: We may share information to comply with law, protect rights, or respond to lawful requests.

5. Cookies and tracking

We use cookies and similar technologies to remember preferences, keep you signed in, analyze traffic, and improve the Platform. You can manage cookies in your browser settings, but some features may not function properly without them.

6. Data retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and our legal requirements.

7. Your rights and choices

• Access, correct, or delete your personal information.
• Object to or restrict certain processing where permitted by law.
• Withdraw consent at any time for processing based on consent.
• Request a copy of your data in a portable format where applicable.

To exercise these rights, contact us at support@bookadventurenow.com.

8. Security measures

We implement reasonable technical and organizational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9. International transfers

Your information may be transferred to and processed in countries other than your own, including where our providers operate. We take steps to ensure adequate safeguards are in place for cross-border transfers as required by law.

10. Children’s privacy

The Platform is not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided data, contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Platform or by email, and we will update the "Last updated" date above.

12. Contact details

For privacy questions or requests, contact Adventure Booking at support@bookadventurenow.com.