Adventure Booking Terms of Service

These Terms of Service govern your use of the Adventure Booking account system and booking platform ("Adventure Booking," "BookAdventureNow," "we," "us"). By creating an account or using our services, you agree to these terms.

1. Definitions

• "Platform" means the Adventure Booking website and related services used to discover and book adventure activities.
• "Provider" means a third-party operator, guide, or vendor that offers an adventure activity or tour.
• "Booking" means a reservation for an activity made through the Platform.
• "Content" means reviews, photos, and other materials posted by users or providers.

2. Acceptance of terms

By accessing or using the Platform, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have the authority to enter into this agreement.

3. Account registration and security

• You must provide accurate, current, and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials and all activity that occurs under your account.
• Notify us promptly if you suspect unauthorized access to your account.

4. Our role as a booking platform

Adventure Booking is a platform that facilitates bookings between customers and providers. Providers are responsible for delivering the activity, including safety, equipment, and compliance with local laws. We are not a party to the activity contract between you and the provider unless explicitly stated otherwise.

5. Bookings and confirmations

• Bookings are only confirmed once you receive confirmation through the Platform.
• Provider availability, schedules, and requirements are controlled by the provider.
• You must review and comply with any provider-specific rules, waivers, or requirements.

6. Pricing, currency, and taxes

• Prices are displayed in the currency you select and may include applicable taxes or fees as indicated at checkout.
• We may offer promotional pricing, which may be subject to additional terms or restrictions.
• Any foreign exchange conversions are performed by your payment provider or bank, not by Adventure Booking.

7. Payments

Payments are processed through secure third-party payment providers. By submitting a payment, you authorize us and our payment partners to charge the total amount for your booking.

8. Cancellations, refunds, and no-shows

• Cancellation and refund policies are set by providers and displayed during checkout.
• If you do not attend the activity or arrive late, the provider’s no-show policy will apply.
• Service fees, if any, may be non-refundable unless required by law.

9. Changes by providers and force majeure

Providers may need to reschedule or cancel activities due to weather, safety concerns, operational issues, or events beyond their reasonable control. When this happens, providers or Adventure Booking will communicate available options, such as rescheduling or refunds, consistent with provider policy and applicable law.

10. Reviews and user content

• You may post reviews and content that are accurate, respectful, and lawful.
• You grant Adventure Booking a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content for Platform operations and marketing.
• We may remove content that violates these terms or applicable law.

11. Prohibited use

• Do not misuse the Platform, including attempts to access unauthorized data, disrupt services, or submit fraudulent bookings.
• Do not post illegal, harmful, or infringing content.
• Do not use automated tools to scrape or extract data without our permission.

12. Intellectual property

All Platform content, trademarks, and software are owned by Adventure Booking or its licensors. You may not use our intellectual property without prior written permission.

13. Third-party links and services

The Platform may include links to third-party sites or services. We are not responsible for the content, policies, or practices of those third parties.

14. Disclaimer of warranties

The Platform is provided on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted, error-free, or that activities will meet your expectations.

15. Limitation of liability

To the maximum extent permitted by law, Adventure Booking is not liable for indirect, incidental, special, or consequential damages, or for losses arising from your participation in activities, provider acts or omissions, or use of the Platform.

16. Indemnity

You agree to indemnify and hold harmless Adventure Booking from claims, liabilities, damages, and expenses arising out of your use of the Platform, your bookings, or your violation of these terms.

17. Governing law and dispute resolution

These terms are governed by the laws of the Republic of South Africa, and the courts located in South Africa will have exclusive jurisdiction, unless applicable consumer protection laws provide otherwise.

18. Changes to these terms

We may update these terms from time to time. If we make material changes, we will provide notice through the Platform or by email, and the updated terms will apply from the date indicated above.

19. Contact information

Questions about these terms? Contact us at support@bookadventurenow.com.